Several large U.S. corporations are being sued for not paying worktime wages to call center reps. Here's an article by Destinationcrm.com giving any overview of this issue and here is one from Earthtimes.org with the specifics of the lawsuit against AT&T Midwest.
The unpaid worktime in dispute is the time that a call center rep needs to log into or out of the acd phone system and other required software programs necessary to do their job. The lawsuit allegest that these companies only paid the reps for the time that they were available to take incoming calls. The time it takes for a rep to properly log into and out of their work programs varies from company to company but could be as much as 30 minutes/day.
If you don't know how your paid worktime is actually tracked by your company - ask!
Subscribe to:
Post Comments (Atom)
.jpg)
No comments:
Post a Comment